Privacy agreement

Privacy Policy (Data Protection Notice)
Effective Date: 09.02.2025

1. Data Controller and Applicable Law

1.1. Data Controller
This Privacy Policy governs the processing of personal data by GAMEMONITORING DOO, a company incorporated under the laws of Montenegro.

1.2. Applicable Law
All data processing activities are conducted in accordance with the applicable Montenegrin data protection legislation, including the Law on Personal Data Protection of Montenegro, as well as any other relevant local legal requirements.

2. Collection of Personal Data

2.1. Data Collected Directly
We collect personal data and technical information when you access or use our services, including our websites, mobile applications, and other platforms (“Services”). Such data may include, but is not limited to:

  • Personal identification data (e.g., name, email address, contact information);
  • Technical data (e.g., IP address, device information, browser type);
  • Usage data collected via tracking tools (e.g., Yandex.Metrica, Google Ads, Cloudflare, etc.).

2.2. Data Collected from Third-Party Websites
With your explicit consent, we may collect and process personal data from your accounts on third-party platforms (e.g., Steam, Google, etc.) for purposes such as authentication, account linking, or enhanced service functionality.

3. Purposes and Legal Basis for Data Processing

Your personal data is processed for the following purposes:

  • Contractual Performance: To enable registration, account management, and the provision of our Services.
  • Communication: To inform you about promotions, discounts, special offers, and personalized recommendations.
  • Order and Request Management: To process and manage your orders, service requests, and payments.
  • Security and Identification: To verify user identity, prevent fraud, and secure our systems.
  • Service Improvement: To analyze system usage and improve the functionality and quality of our Services.

Legal Basis:
Processing is based on one or more of the following legal grounds:

  • The necessity for the performance of a contract to which you are a party;
  • Compliance with a legal obligation;
  • Protection of vital interests;
  • Your explicit consent (where applicable).

4. Data Storage, Transfer, and Retention

4.1. Data Storage
Your personal data is stored on servers located in the Russian Federation. Although data processing occurs outside Montenegro, we ensure that appropriate technical and organizational measures are implemented to safeguard your data in compliance with Montenegrin law.

4.2. Data Transfer
Any transfer of personal data outside Montenegro (including to Russia) is carried out in accordance with the applicable legal requirements regarding cross-border data transfers. By using our Services, you acknowledge and consent to the transfer and storage of your personal data in Russia, subject to the safeguards described herein.

4.3. Data Retention
We will retain your personal data only for as long as is necessary to fulfill the purposes set out in this Privacy Policy or as required by applicable law, including any statutory limitation periods.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While we strive to protect your data, no system is completely secure; accordingly, we cannot guarantee absolute security.

6. User Rights

In accordance with applicable law, you have the following rights regarding your personal data:

  • Access: The right to request access to your personal data.
  • Rectification: The right to request correction of inaccurate or incomplete data.
  • Erasure: The right to request deletion of your personal data (“right to be forgotten”), subject to legal limitations.
  • Restriction: The right to request the restriction of processing of your personal data.
  • Portability: The right to request the transfer of your data to another controller.
  • Objection: The right to object to the processing of your data in certain circumstances.
  • Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw such consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights or for further inquiries regarding your personal data, please contact us using the details provided in Section 8 below. Additionally, you have the right to lodge a complaint with the competent supervisory authority in Montenegro if you consider that your rights have been infringed.

7. Limitations of Liability

While we take all reasonable measures to protect your personal data, GAMEMONITORING DOO shall not be held responsible for any loss or disclosure of personal data resulting from actions or omissions by users on public platforms (e.g., posts in articles, chats, forums, etc.) that are beyond our control.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Name: GAMEMONITORING DOO
Registration number: 5 - 1121380 / 001
Legal Address: Montenegro, Budva, Lazi bb
Email: support@gamemonitoring.net

9. Amendments to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in order to reflect changes in our practices, legal requirements, or for other operational reasons. Any material changes will be communicated to you by updating the “Effective Date” at the top of this document. Your continued use of our Services following any amendments constitutes your acceptance of the updated Privacy Policy.